Haven Insurance: A Critical Review and Areas Where Their Services Can Improve in 2023

Haven Insurance, the specialist home and motor insurer committed to providing tailored products and solutions for clients who have difficulty finding what they need in the general market.

As an independent and privately owned insurance company, They take pride in staying close to their market and customers, ensuring personalized service and attention to detail.

Established in Gibraltar back in 2002, they were one of the first UK motor insurers to recognize the opportunities offered by the region. Gibraltar’s robust financial services industry, compliance with regulatory standards, and easy access to the UK insurance market made it an ideal choice for Haven’s operations.

Their success is attributed to their expertise and experience in the specialist insurance market. They combine bespoke insurance solutions with a deep understanding of customer needs, resulting in comprehensive coverage and peace of mind.

What Sets Haven Apart?

As a specialist in bespoke insurance, Haven focuses on developing products outside of the mainstream motor and household markets. Their range of offerings includes private household and motor insurance, public and private hire insurance, fleet insurance, motor trade insurance, minibus insurance, and commercial vehicle insurance.

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Haven is constantly evolving and expanding their product portfolio to cater to diverse requirements. They work closely with business partners to ensure customers receive policies tailored to their specific needs, accompanied by exceptional customer service.

Exceptional Coverage for Every Need

Haven offers flexible and specialist coverage for a wide range of requirements:

• Taxi Insurance – Whether for public or private hire use, Haven’s Taxi policies provide flexible coverage on an annual or short-term basis.
• Minibus Insurance – Haven’s Minibus policy covers minibuses with up to 17 seats, suitable for both pleasure use and private hire.
• Motor Trade Road Risks Insurance – Haven provides comprehensive coverage for various Motor Trade Road Risks, accommodating diverse Motor Trader requirements.
• Fleet Insurance – Targeted at commercial fleet risks, including Taxi, Credit Hire, and Courier fleets, Haven’s Motor fleet product offers comprehensive coverage.
• Commercial Vehicle Insurance – Their Commercial Vehicle policy covers a wide range of commercial vehicle types and uses.
• Private Car Insurance – Their Private car product is designed to cater to policyholders who may experience difficulty obtaining cover elsewhere, offering great flexibility and additional options like telematics and short-term policies.
• Household Insurance – They offer annual household cover for both occupied and unoccupied properties, including insurance policies for landlords’ rental properties.

Areas Where Their Services Can Improve in 2023

• Competitive Pricing: Continuously evaluate pricing strategies to remain competitive in the market, ensuring that premiums are fair and reflect the value provided by the coverage.
• Claims Handling Efficiency: Streamline the claims process by reducing paperwork, implementing digital claims filing options, and providing regular updates to claimants, improving overall claims handling efficiency.
• Feedback and Satisfaction Surveys: Regularly seek feedback from customers through surveys and satisfaction assessments to identify areas of improvement and address any gaps in service delivery.

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Add-On Products

In addition to their core offerings,they also provides a range of add-on products to enhance your coverage:

• Excess Reimbursement – Their annual excess reimbursement policies cover private cars, commercial vehicles, and taxis.
• Guaranteed Taxi Hire – This add-on policy offers insurance coverage for a replacement hire vehicle for your taxi.
• Breakdown Cover – National and European wide breakdown cover is available as an add-on for private cars, commercial vehicles, and taxis.

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Contact Haven Insurance

If you need to make a claim or discuss an ongoing claim, please refer to the Claims section of Haven’s website.

If you are a Haven policyholder and wish to discuss your policy, payments, or make amendments, please contact your broker directly.

For general inquiries, you can reach out to Haven Insurance by emailing info@haven.gi.

If you are interested in a career with Haven Insurance, please send a copy of your CV to recruitment@haven.gi or write to them at the following address:

If you have any concerns or complaints about the service you received, please refer to the complaints section of Haven’s website for further details on their complaint resolution process.

For more information about Haven Insurance, please visit their official website: https://www.haven.gi/